Effective Date: June 17, 2026

At Valetra, we respect your privacy and are committed to protecting the personal information of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, products, and services.

1. Information We Collect

We may collect different types of information depending on how you interact with Valetra, including:

• Personal Information: Such as your name, email address, phone number, company details, and any information provided through enquiry forms or communication channels.
• Business Information: Details related to your organisation, purchasing requirements, product enquiries, and service needs.
• Technical Information: Information such as browser type, device information, IP address, website usage data, and analytics data.

2. How We Collect Information

We may collect information through:

• Contact forms and enquiry submissions.
• Direct communication through email, phone, or other channels.
• Requests for quotations or product information.
• Website visits and online interactions.
• Business transactions and customer relationships.

3. How We Use Your Information

Valetra may use your information for the following purposes:

• Responding to product enquiries and customer requests.
• Providing quotations and managing orders.
• Delivering products and related services.
• Improving our website, products, and customer experience.
• Communicating important updates regarding our services.
• Maintaining business records and complying with legal obligations.

4. Pharmaceutical and Healthcare Information

Valetra may supply pharmaceutical and healthcare-related products. We do not intentionally collect sensitive medical information from individuals unless it is necessary for providing a requested service or required for compliance purposes.

Customers are responsible for ensuring that any information provided to Valetra complies with applicable privacy, healthcare, and regulatory requirements.

5. Sharing of Information

Valetra does not sell, rent, or trade your personal information. We may share information only when necessary, including:

• With trusted suppliers, logistics providers, or service partners involved in fulfilling your requests.
• With professional advisors or authorities where required by law.
• To protect our rights, security, and business operations.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

While we work to maintain strong security practices, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

Valetra retains personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, meet legal requirements, resolve disputes, and maintain appropriate business records.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, analyse website performance, and enhance user experience.

You may choose to disable cookies through your browser settings; however, some website features may not function properly as a result.

9. Third-Party Services

Our website may use third-party services such as analytics tools, hosting providers, payment providers, or communication platforms. These third parties may process information according to their own privacy policies.

Valetra is not responsible for the privacy practices or content of external websites or services.

10. Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

• Requesting access to information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of information where applicable.
• Withdrawing consent for certain communications.

To exercise any applicable rights, please contact Valetra using the details provided on our website.

11. Children’s Privacy

Valetra’s website and services are intended for businesses, organisations, and professional users. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be published on this page with the revised effective date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Valetra through the contact information available on our website.